Support Center
We're here to help. Find answers to common questions or get in touch with our team.
Shipping
Track orders & delivery info
Returns
Return policy & process
Warranty
Warranty information
Contact
Get in touch with us
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
What's the return policy?
We offer a 30-day return policy for unused products in original packaging. Returns are free for manufacturing defects or shipping damage. See our Returns Policy for full details.
How long does shipping take?
Domestic orders typically arrive in 3-5 business days. International orders take 7-14 business days. Express shipping (1-2 days) is available for domestic orders.
Do you offer international shipping?
Yes! We ship worldwide. International shipping times vary by location. Check our Shipping Policy for more information.
How do I care for my ONAMI product?
Each product comes with care instructions. Generally, keep devices clean and dry, charge regularly, and store in a cool, dry place. Avoid dropping or exposing to extreme temperatures.
Still Need Help?
Our support team is ready to assist you. Get in touch via email, phone, or live chat.
Email: support@onami.com
Hours: Monday - Friday, 9 AM - 6 PM EST